This FAQ answers the most common questions Admins have when managing MyACI.
1. How do I add a new user?
Go to Admin Settings > Users > Add User. Enter their information, assign them a role (Admin, Teams Manager, or User), and save. The new user will receive an email invitation to log in.
2. Can I change a user’s role later?
Yes. Navigate to the user’s profile, select Edit Role, and update to the correct role. Changes take effect immediately.
3. What’s the difference between an Admin and a Teams Manager?
Admin: Full platform control (manage users, upload courses, create pathways, run reports).
Teams Manager: Limited to managing their assigned team (assign courses, track progress, send notifications).
For a full breakdown, see [Roles and Permissions in MyACI].
4. How do I upload courses?
Go to Content > Courses > Upload. Choose the file type supported (e.g., SCORM, video, PDF), add course details, and publish. Once uploaded, you can assign the course directly or add it to a pathway.
5. How do I create a pathway?
Under Content > Pathways, select Create New Pathway. Add courses in the order you want them completed, then assign the pathway to individuals or teams.
6. How do I assign courses or pathways to learners?
When viewing a course or pathway, click Assign and select users, teams, or groups. Learners will see the assignment on their dashboard.
7. Can I track learner progress?
Yes. Use Reports to view completions, progress, and activity data. You can filter by user, team, course, or pathway.
8. How do notifications work?
Admins and Teams Managers can send reminders and announcements to users. Notifications appear in the learner’s dashboard and are also sent by email if enabled.
9. What should I do if a course isn’t loading for a user?
Confirm the user has the correct role and assignment.
Have them clear their browser cache and try again.
If issues persist, contact MyACI support.
10. How can I keep the platform organized?
Use consistent naming conventions for courses and pathways.
Archive old or unused content.
Review user lists quarterly to ensure permissions are correct.