If content is slow to load or isn't appearing in myACI, the steps below resolve most issues quickly.
What should I try first if content isn't loading?
- Check for pending device or OS updates and install them if available.
- Try opening myACI in a different browser.
- Clear your cookies and cache, then reload the page.
- Try logging in via Google Chrome in Incognito Mode to rule out extension or cache conflicts.
The issue is still happening — what do I do?
- Take a screenshot that captures the error or loading issue.
- Send the screenshot to your organization's Admin to include in an ACI Learning support ticket.
Note: The more detail you can share with your Admin (browser used, steps taken, time of issue), the faster our team can investigate.