How do I add a new user?
- Go to Manage > Manage Users and enter the user's email in all lowercase.
- They'll appear as a pending invite until they create their account.
- Once active, assign a Content License: Manage > Licensing > Content License > Assign.
Can I change a user's role?
- You can assign someone as a Teams Manager directly — this grants limited Admin access.
- To grant full Admin permissions, contact ACI Learning Support for assistance.
What's the difference between an Admin and a Teams Manager?
- Admin: Full platform control — manage users, upload courses, create pathways, configure settings, and view all reports.
- Teams Manager: Limited to their assigned team — assign courses, track team progress, and send notifications.
For a full breakdown, see Article 12: Roles and Permissions in myACI.
How do I upload or create courses?
- Go to Manage > Courses > Create Course (via Wizard) and follow the Content Builder prompts.
How do I create a pathway?
- Go to Manage > Pathways and select Create Pathway.
- Add a pathway name, subject, and description.
- Add the relevant courses to the pathway and save.
How do I assign courses or pathways to learners?
- Go to Manage > Assignments and select whether you're assigning a course or a pathway.
Can I track learner progress?
- Yes. Use Reports to view completions, progress, and activity — filterable by user, team, course, or pathway.
- You can also click any user's name in the Active Users list to view their individual progress.
How do notifications work?
- Go to Manage > Notifications to select your preferred notification channel and send reminders to your team.
A course isn't loading for a user — what should I do?
- Confirm the user has the correct role and course assignment.
- Ask them to clear their browser cache and try again.
- If the issue continues, contact myACI Support.